Frequently Asked Questions (FAQ)

Welcome to LaptopHub.uk’s FAQ page. Below you'll find answers to the most common questions our customers ask. If you still need help, feel free to contact us.

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Orders & Delivery

Q: How long does delivery take?
A: We offer fast UK-wide delivery. Most orders are dispatched within 1 working day and delivered within 2–3 working days. Express next-day delivery is also available at checkout.

Q: Can I track my order?
A: Yes! Once your order is shipped, you'll receive a tracking link via email or SMS.

Q: Do you deliver outside the UK?
A: Currently, we only ship within the UK. We're working on expanding internationally soon.

 Payments & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted using SSL technology and processed securely via trusted payment gateways.

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Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return window on most products. Items must be unused and in original packaging. Please visit our Returns Policy page for full details.

Q: How do I request a return?
A: Contact our support team with your order number. We’ll guide you through the return process.

Q: When will I receive my refund?
A: Refunds are usually processed within 5 working days of receiving the returned item.

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Products & Warranty

Q: Are your laptops brand new?
A: Yes. All our laptops are brand new, sealed, and come with full UK warranties—unless clearly marked as refurbished.

Q: Do your products come with a warranty?
A: Yes. Most laptops include a 12-month manufacturer warranty. Some products may include extended warranties—details are available on the product page.

Q: Can I get technical support after purchase?
A: Definitely. Our team is here to help. You can reach out via email or live chat, and we’ll assist you with setup or troubleshooting.

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Account & Orders

Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your address, and speed up future purchases.

Q: How do I change or cancel my order?
A: Please contact us immediately. If your order hasn't been dispatched yet, we’ll be happy to make changes or cancel it for you.

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Still Have Questions?

Our friendly UK-based support team is here to help.
Email us at [email protected]
Or use our [Live Chat] during business hours