Product Support

We’re here to help—before, during, and after your purchase. Whether you need setup guidance, troubleshooting advice, or warranty assistance, the LaptopHub.uk support team is ready to assist.

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Help with Your Product

If you’ve purchased a laptop or accessory from us and need support, we offer:

User Manuals & Setup Guides

Many of our products come with downloadable manuals and setup instructions. If yours didn’t, let us know and we’ll send one to you.

Troubleshooting

Experiencing an issue? Email us with a description of the problem and we’ll help resolve it as quickly as possible.

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Warranty & Repairs

Most products come with a manufacturer warranty that covers faults and defects for a set period (usually 12 months). We’ll help you:

• Check your warranty coverage

• Submit a warranty claim

• Arrange manufacturer repair or replacement

In some cases, we may offer a replacement or refund directly, depending on the product and issue.

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Support Contact

For product help, contact our dedicated support team:
[email protected]
Please include:

• Your order number

• The product name/model

• A description of the issue

We aim to respond within 1 working day.

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Product Not Working on Arrival?

If your item is faulty out of the box:

• Contact us within 48 hours of delivery

• Keep the original packaging

• We’ll arrange a swift replacement, repair, or refund

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Software & Compatibility

Some laptops may come pre-installed with software, while others may require setup. If you're unsure about:

• Installing Windows or drivers

• Connecting to Wi-Fi or printers

• Software licensing or activation

Our team can walk you through the process or point you to the right resources.

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Need an Upgrade or Replacement?

Looking to upgrade memory, add accessories, or replace a damaged part? We can recommend compatible items and help you place the right order.